Returns & exchanges

  • Online purchases from our website can be refunded or exchanged within 14 days.

Return guidelines within The Netherlands

  • Please report your return through following link: https://oqium.shipping-portal.com/rp/
  • Print your return label and drop off  your package at your chosen parcel-point.
  • We suggest you make a note of the return reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
  • We aim to process returns within 3 working days of receiving them in our warehouse. As long as the returned items meet our refund criteria, your refund will be with you 72 hours after your return is processed, depending on your card issuer.

    Exchanges

    • If you like to receive another size, order the size online, and send the other item back to us.
    • We aim to process the return within 3 working days of receiving them in our warehouse.

    Return guidelines Europe

    • Return your parcel to:

                       Oqium

                       Kleine tocht 6

                       1507 CB Zaandam

                       The Netherlands

      • We suggest you make a note of the shipping reference given when you drop off your package. This will allow you to track your parcel at every stage of delivery, including when we receive it.
      • We aim to process returns within 3 working days of receiving them in our warehouse. As long as the returned items meet our refund criteria, your refund will be with you 72 hours after your return is processed, depending on your card issuer.
      • Return costs are not paid for by Oqium, but by you the sender.

       

      Returns & exchanges in our shops

      Exclusive sneakers and sale items cannot be returned or exchanged. 

      Purchases from Oqium can be refunded within 14 days.  

      You have to provide the receipt of the purchase. 

      Your item has to return to us in pristine condition. Shoeboxes are part of the product that we offer, they also have to return to us in perfect condition.

      Below you can find all the requirements. 

       

      Return requirements:

      Purchases which you like to return to us have to be unwornunwashed and in original pristine condition. All tags and other attachments also have to be included with the product and the receipt has to be included in the package. If the item you are returning are shoes, the shoebox is part of the product and has to arrive to us in pristine condition as well. We advise to always double-box the product.

      If a returned product doesn't meet these requirements, it is possible for Oqium to refuse the refund request, something we obviously want to prevent.

       

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