Raffle
We need to empty your cart before you can proceed. If you choose to continue we will empty your cart and you will proceed to checkout with the raffle item.
FAQ
Payments
Please email us to [email protected] or communicate with us on our live chat on the store, please instruct on the email subject line the product you would like to have an inquiry about. We will get back to you within 1-2 days during weekdays and 2-3 days on weekends.
Once the order is placed, you will receive a confirmation email with all order details and an order number directly to the email address provided during checkout. Order processing and fulfilment takes approximately 1-2 business days. You will then receive an email confirming shipping and tracking number. Shipping time depends on the shipping speed selected at checkout.
Oqium accepts several payment methods for customers to place an order. Our current selection of accepted payment methods include:
- Credit cards: Visa and MasterCard.
- Paypal: PayPal balance, bank account, debit and credit cards (payment methods accepted by PayPal may vary by region).
- iDEAL
Shipping
Benelux (NL/LU/BE)
Free Shipping above 75€
EU1 (SE/IT/DE/MC/FR/DK/AT)
Free Shipping above 120€
EU2 (SI/SK/PT/PL/LT/LV/IE/HU/FI/ES/EE/CZ)
Free Shipping above 150€
Rest of EMEA
Free Shipping above 200€
We always do our best to prepare your parcel for dispatch and hand it over to our courier as quickly as possible. Shipment by our courier takes between 4 and 7 working days. Please note that delivery times may be longer due to an increased number of orders (e.g. flash sale or raffles). We thank you in advance for your patience and understanding.
We apologize, but currently, we do not offer the option to pick up orders in-store. All orders placed on our website will be shipped directly to your provided address. We understand the convenience of in-store pickups and are continually evaluating options to enhance our services. If there are any changes in the future, we will make sure to update our customers accordingly. Thank you for your understanding and support.
If you have any further questions or concerns, please feel free to reach out to our customer service team. They will be more than happy to assist you.
Returns and Exchanges
This policy is applicable to all orders (local and International, in-store and online).
Return period
Items can only be returned or exchanged within 14 days of purchase. This includes both regular priced and sale items.
Requirements
Returns must be unworn, unwashed and in original pristine condition. All tags and other attachments must be included with the product. If you are returning shoes, the shoebox is part of the product and must arrive to us in pristine condition as well. All products that shipped in a box need to be returned in a shipping box as well.
Items can only be returned or exchanged within 14 days of purchase. This includes both regular priced and sale items.
Returns/Exchanges must be unworn, unwashed and in original pristine condition. All tags and other attachments must be included with the product. If you are returning shoes, the shoebox is part of the product and must arrive to us in pristine condition as well. All products that shipped in a box need to be returned in a shipping box as well.
If you would like to exchange the item for a different size of the same product (color must be the same as well). This return can be arranged directly in the portal.
the return shipping costs are your responsibility and may vary per country.
Too bad you are not satisfied with the product you bought from us. Of course, in that case you can use your right of return.
We accept returns within 14 days
of the delivery date. The product must be unworn and in its original condition,
including all labels and packaging. Please see our return policy on our website
for more information.
If you wish to return your item, please follow the guideline at our portal and keep your e-mail and order number ready. Select the item you wish to return or exchange and choose your preferred return method.
Unfortunately, it is not possible to modify a placed order. If there was an issue with your order or if it arrived damaged, please contact [email protected] and we will help you right away.