Returns

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds
Once a refund has been made you will receive an email. We strive to process all returns within 5 days of receiving your return. If you have received the refund email it may take up to 3 working days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at klantenservice@oqium.nl.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at klantenservice@oqium.nl and send your item to: Kleine Tocht 6, Zaandam, NH, 1507CB, Netherlands.

Shipping
To return your product, you should mail your product to: Kleine Tocht 6, Zaandam, NH, 1507CB, Netherlands.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.